Airtran Airlines

The answer to what might be left to consider lies in what you expect from an airline. Even with cost cutting affecting many amenities on an airline, there are issues like customer service, aircraft comfort, aircraft safety and terminal issues that all affect your trip. I was very concerned with my very first trip on Air Tran, when I attempted to call customer service in advance of my flight regarding seat assignments. I waited a long time on hold to finally talk to a representative who was rather rude to me and was unable to explain company policies to my satisfaction. A subsequent call to customer service alerted me to the fact that my first representative was both rude and wrong. The second representative addressed my needs adequately and was far more pleasant to deal with. Maybe my first impression needed further investigation.

My flight was scheduled to depart Atlanta, Georgia for Las Vegas, Nevada. The two days prior to my flight were tough days for the Atlanta area. Tornadoes laid waste to the city and hit outlying areas killing several people. The hailstones were the size of tennis balls. Needless to say, many flights were cancelled and backed up onto the date that my flight was scheduled to depart. The Atlanta Airport was a nightmare from the moment I stepped into the terminal. The line at the ATA Counter (like every other airline) was zigging and zagging far beyond the serpentine set up to handle large crowds. I had an early flight and started to become concerned about my standard "two hour prior to departure" arrival time. An attendant came around asking for anyone that was on my flight to follow her. We were walked to a remote check in terminal that was practically empty. We checked in quickly and our bags were checked in for us at the remote terminal. We were then escorted to the security check point to clear security. The quick check in allowed some cushion for the lengthy waiting lines at the security check in where everything became bottle necked. Security moved things along quickly and I made it to my terminal in plenty of time for my flight.

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